Blog / How to Update Your Vancouver Strata Enterphone Number
How to Update Your Vancouver Strata Enterphone Number
By Ty · 2026-09-09
Your Vancouver building’s Enterphone needs a new number, but you are not sure whether the request belongs with your landlord, strata manager, or resident portal. Meanwhile, your roommate wants to answer visitors too. Decide how the calls should reach your household, then send one clear directory request through the right channel.
How to fix it
Ask your building contact who maintains the Enterphone directory. If you rent, clarify whether you should submit the update directly or through your landlord. Have your building and strata details ready, and ask your contact which resident form or portal handles directory updates.
Choose the answering arrangement before submitting the number.
| Option | Pros | Cons |
|---|---|---|
| Have the Enterphone call your mobile | Straightforward personal answering | One person’s availability controls guest entry |
| Use a household forwarding service | Can route calls beyond one person | Someone still has to answer the visitor |
| Lowkey | Shared answering, passcodes, recurring access | Quick one-time setup with your building |
Direct dialing suits a household that wants a simple phone call for each arrival. Shared routing helps when different people are home at different times. Visitor automation is useful when recurring guests should get through the entrance without waiting for someone to answer.
Before picking a service number, ask whether the entrance system dials an ordinary telephone number or uses an in-suite handset connection. The Enterphone configuration guide and compatibility checker explain the setup paths. If the building requires a local number, confirm the complete proposed number with management. The Vancouver local-number guide covers why an area code alone does not settle that question.
Prepare the building identifier your manager uses, unit, requested display name, full buzzer number, and a separate contact method. Then adapt this request:
Hello, I would like to update the Enterphone entry for [building and unit]. The requested display name is [name], and the buzzer should dial [full number]. My separate contact number is [contact number]. Please confirm the request process, assigned directory code, door-release key, and when the update will be ready to test.
After the change, have an friend select your entry at the visitor entrance. Test conversation and the door-release key, then repeat at any entrance with a separate directory. If the call connects but the door stays locked, describe that result to management or support so they can investigate release behavior.
Test household answering next and agree on who maintains guest rules. Keep visitor instructions precise: the building directory code selects your entry, while a Lowkey passcode comes after dialing that entry. They are not interchangeable. The building-manager handout is useful when coordinating the number change and test together.
Where Lowkey helps
Lowkey for Vancouver buildings gives your household a dedicated virtual buzzer number, multiple answering phones, and scheduled or time-limited guest access in one app. With no hardware to install, the directory update is the building-side step toward easier visits from friends, cleaners, and dog walkers. You can manage the building entrance from your phone while arranging elevator permissions and access to your apartment door separately.