Is Amazon Key In-Garage or In-Home delivery free?

In-Garage and Key for Business have no separate fee for Prime members where available, you just need the supported equipment or a participating building. In-Home delivery historically required a compatible smart lock or camera. Availability depends on your address and building, so check what shows up at checkout for your specific delivery options.

What if my landlord refuses to update the number programmed in the buzzer?

If management will not change the directory entry, your options are a workaround you control: a parcel locker or Amazon Hub Locker for pickup, a virtual number that you can point at your own phone (some buildings will program a number you supply even if they won't troubleshoot your cell), or requiring signature so carriers hold the package instead of dumping it. Escalate in writing first, a wrong number blocking all deliveries is a reasonable maintenance request.

Does requiring a signature actually reduce package theft?

It helps because the carrier won't leave the item unattended, they take it back and reattempt or hold it at a facility. The trade-off is more failed attempts if you're not reachable, so it pairs best with a reliable way to receive or a pickup location. It does nothing on its own to get the driver through the front door.

Blog / How To Stop Missing Amazon and Carrier Deliveries at Your Apartment

How To Stop Missing Amazon and Carrier Deliveries at Your Apartment

By Ty · 2026-04-05

Two things keep happening with your apartment deliveries: you get a “delivery attempted” notice while you are sitting at home, or the box gets left in the lobby and is gone before you make it downstairs. Package theft from apartment entryways is common, and an unlocked lobby stacked with boxes is an easy target.

Both problems break at the same spot. The driver reaches the lobby, presses your unit, and the buzzer call has to connect for them to get in. Drivers run tight routes and rarely linger or call the number on the label, so a missed call gets logged as a failed attempt. And when a driver does leave the box anyway, it sits in a shared entryway that anyone passing through can reach and walk off with.

How to fix it

There are a few ways to make sure deliveries actually reach you. They each solve a different part of the problem, so pick by what matters most to you.

Option	Pros	Cons
Amazon Hub Locker or Counter	Free, theft-proof, skips the building door	You make the trip, bulky items won’t fit
Amazon Day	Bundles orders to one weekday, one reachable day	Slower, only helps Amazon orders
Amazon Key	Secure entry without reaching you	Needs supported garage or participating building
Require a signature	Carrier won’t leave a box unattended	More failed attempts if you’re not reachable
Lowkey	Hands-free, works at your unit, any carrier	Quick one-time setup with your building

One quick habit helps no matter what you pick: save the number your buzzer dials from as a contact so its call cuts through Do Not Disturb, Focus, or spam filters.

Where Lowkey helps

When you want packages delivered right to your unit without lifting a finger, Lowkey is the cleanest answer. It is software that routes your building’s buzzer call to your phone and can auto-buzz drivers into the building for you, so the carrier reaches your unit door instead of giving up in the lobby. Set a scheduled access window, say your usual afternoon delivery stretch, and any carrier who dials your unit during that window is let in automatically, then the window expires on its own. You give your building a virtual number to program for your unit, share access with a roommate, and check the activity history to see exactly when the door opened. There is nothing to install, and it works with any buzzer that dials out to a phone number, which covers most apartment and condo systems.